ABOUT US

Corporate Overview

Welcome to Headway BPO Solutions/Headway BPO of America (HBS), a dynamic and forward-thinking full-spectrum Business Process Outsourcing Services, Training, Consulting, and Technology company with a global presence. Incorporated in India and Delaware, United States, HBS brings a wealth of expertise and innovation to cater to diverse business needs across various industries.

Established as a leading service provider of tech-enabled support services, HBS has successfully served a wide range of domains, including BPO, HR, Accounting, and Web Development. We take pride in our team of dedicated professionals who work around the clock to provide exceptional support to our valued customers.

At HBS, we believe in forging long-lasting relationships with our clients. Currently associated with over 12500+ satisfied customers, we have earned their trust with our unique and easy-to-use software products and services. Our clientele spans SMEs to large corporations, encompassing various business segments and industries worldwide.

We offer a comprehensive suite of services designed to empower entrepreneurs, firms, individuals, and government agencies globally. From cutting-edge contact center solutions and cloud accounting to bookkeeping, consulting, payroll, taxation, and beyond, our diverse offerings cater to a wide spectrum of business requirements.

In keeping with the fast-paced digital era, HBS stays ahead of the curve by providing AI, BI Reporting, Analytics, Automation, and RPA-based tech services. By embracing technological advancements, we empower our clients to enhance their operational efficiency and achieve business excellence.

One of our core strengths lies in our unique hybrid model that blends onshore and offshore resources. This approach allows us to leverage the best practices and economies of scale, delivering exceptional value to multiple clients worldwide.

Our success is rooted in the exceptional talents of our team members, each with over two decades of successful Outsourcing and Consulting experience. We take pride in being a people-centric organization, fostering a culture of collaboration and motivation. Our diverse talent pool is driven to deliver top-notch solutions across various regions, including Americas, Canada, Europe-Middle East-Africa (EMEA), and Asia-Pacific.

HBS is fortified by a seasoned management team and supported by esteemed Industry Leaders and global investors. Our young leaders possess deep expertise in Operations, Process Excellence, Learning and Development, and Technology, ensuring that we stay at the forefront of industry trends and innovations.

As a one-stop solution provider, HBS enables organizations to embrace digital platforms, optimize costs, reduce turn-around-time (TAT), and enhance process efficiency. We are committed to providing our clients with tailored solutions that drive tangible business outcomes critical to their success.

At HBS, we are passionate about helping businesses thrive in the digital age. Our commitment to excellence, customer-centric approach, and relentless pursuit of innovation make us the preferred partner for businesses seeking to achieve sustainable growth and success.

Join hands with Headway BPO Solutions/Headway BPO of America (HBS) and embark on a transformative journey towards excellence and success. Together, we’ll unlock new possibilities and create a brighter future for your business.

Headway BPO Solutions/Headway BPO of America (HBS) is a full-spectrum Business Process Outsourcing Services, Training, Consulting, and Technology company incorporated in India & Delaware, United States. We operate out of Delhi NCRs & North India and many states of the United States like New York, New Jersey, Texas, and Chicago.

  • Headway BPO Solutions (India)
  • Headway BPO Of America (U.S.)

HBS is a leading service provider of tech-enabled support services. HBS is a well-established technology company that has been sincerely working for multiple domains like BPO, HR, Accounting, Web Development etc.

We are associated with more than 12500+ satisfied customers with our unique and easy-to-use software products and services. Professionals from the fields of BPO, Management, IT, and Accounting work dedicatedly round the clock to support our customers. HBS offers a broad range of platforms and contact center, cloud accounting, bookkeeping, consulting, outsourcing, payroll, taxation, and business services to help govt./entrepreneurs/firms/individuals worldwide. We also offer AI, BI Reporting, Analytics, Automation, and RPA based tech services. Our client base includes SMEs and large businesses across the all-business segments/industries.

Embracing a hybrid model that caters to the requirements of the global market, we concentrate application and functional expertise located both onshore and offshore where we leverage best practices and economies of scale for the benefit of multiple clients.

Our strength is our Team of dedicated, experienced, and motivated individuals, which carry over two decades of successful Outsourcing and Consulting experience. Our differentiating model is unique and more centric towards Business Outcomes critical to the business of the Customer.

We are a people centric Organization with a motivated talent pool which works cohesively and is geared up to deliver solutions across Americas, Canada, Europe-Middle East-Africa (EMEA) and Asia[1]Pacific through its unique delivery model.

We are backed by an experienced management team and supported by Industry Leaders and global investors. All young leaders came with deep experience in different key areas of Operations, Process Excellence, Learning and Development and Technology.

We are one Stop Solution helping organizations to move with a digital platform, achieve cost optimization, reduce TAT (turn-around-time) and increase the efficiency of the processes.

Our Journey

2015
Introduced

Inception year and started with Consulting & Transformation for Finance and Accounting domain

Our focus was to serve domestic and US clientele in F & A space majorly into Restaurant & Retail clients

2016
Expanded

Headway BPO Solutions registered as Pvt Ltd Organization

Served Small medium size companies including 50+ clientele

Partnership with Tally to serve Indian MSME sector

2017
Expanded

Inception year of Headway BPO of America Our US Entity

Specially to serve and take care of US Clientele

2018
Sub Label

Increase 100 plus Client acquisition from MSME sector

2019
Sub Label

‘10 Best BPO Companies - 2019’ by CEO Insights

2020
Sub Label

Move into Digital Transformation

During pandemic helped more than 100+ clients to achieved their Digital Transformation Journey

Started offering Technology platform for small and medium clientele for India and US

2021
Sub Label

Started offering end to end Contact Centre Support Solutions.

2022
Sub Label

Started offering end to end Contact Centre Support Solutions

Obtained ISO 27001 and HIPPA Compliance Certificate

Launched Headway Skill Academy


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2015
2015

Inception year and started with Consulting & Transformation for Finance and Accounting domain

Our focus was to serve domestic and US clientele in F & A space majorly into Restaurant & Retail clients


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2016
2016

Headway BPO Solutions registered as Pvt Ltd Organization

Served Small medium size companies including 50+ clientele

Partnership with Tally to serve Indian MSME sector


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2017
2017

Inception year of Headway BPO of America Our US Entity

Specially to serve and take care of US Clientele


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2018
2018

Increase 100 plus Client acquisition from MSME sector


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2019
2019

‘10 Best BPO Companies - 2019’ by CEO Insights


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2020
2020

Move into Digital Transformation

During pandemic helped more than 100+ clients to achieved their Digital Transformation Journey

Started offering Technology platform for small and medium clientele for India and US


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2021
2021

Started offering end to end Contact Centre Support Solutions.


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2022
2022

Started offering end to end Contact Centre Support Solutions

Obtained ISO 27001 and HIPPA Compliance Certificate

Launched Headway Skill Academy

Unlock the potential of Business Transformation with Headway BPO Solutions by your side. Embrace change, seize opportunities, and position yourself at the forefront of your industry. Contact Us Today to explore how our Business Transformation Services can drive meaningful change and propel your business towards a brighter future.

Creative Thinkers

Our team of creative minds, including designers and content specialists, brings creativity and innovation to the table. They craft engaging content, captivating designs, and immersive experiences that help our clients stand out in the digital landscape.

Project Management Experts

Our project managers are adept at orchestrating and coordinating complex projects. With strong organizational skills and attention to detail, they ensure that every project is executed flawlessly, meeting deadlines and exceeding expectations.

Multicultural and Multilingual Professionals

As a global company serving clients across continents, our team reflects the diversity of our clients and the regions they operate in. With proficiency in multiple languages, we foster effective communication and understanding across borders.

Our Certification

Our Certification

At Headway BPO Solutions/Headway BPO of America (HBS), we take pride in our commitment to maintaining the highest standards of excellence and ensuring the utmost security and confidentiality for our clients’ data. As a testament to our dedication to quality and compliance, we have achieved prestigious certifications recognized globally.

ISO 27001 Certification: We are ISO 27001 certified, which signifies that our Information Security Management System (ISMS) adheres to the rigorous standards set by the International Organization for Standardization (ISO). This certification validates our ability to safeguard sensitive information, protect against data breaches, and implement robust security measures.

HIPAA Compliance: In the United States, we comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations, ensuring the privacy and security of protected health information (PHI) entrusted to us by our clients in the healthcare industry. Our stringent HIPAA compliance measures assure our clients that their sensitive healthcare data is handled with the utmost care and adherence to regulatory requirements.

GDPR Compliance: For our clients in the European Union and other countries, we adhere to the General Data Protection Regulation (GDPR) guidelines. GDPR is a comprehensive data protection regulation designed to safeguard personal data and privacy rights of individuals within the EU. Our GDPR compliance ensures that personal data is handled responsibly, and individuals’ rights are respected.

Other Certifications: Apart from ISO 27001, HIPAA compliance, and GDPR compliance, we have obtained various other certifications relevant to our industry and the geographies we serve. These certifications highlight our dedication to continuous improvement, data protection, and regulatory compliance.

At HBS, our certifications serve as a testament to our unwavering commitment to quality, security, and regulatory compliance. These certifications, recognized in India, the United States, UK, Europe, and other countries, demonstrate our proficiency in meeting industry best practices and client expectations. With our certified processes and robust security measures, we assure our clients that their data is in safe hands, allowing them to focus on their core business while entrusting us with their business process outsourcing needs.

Our Leadership

Quote: “We are what out thoughts made us , so take care about what you think”

Our strength is our Team of dedicated, experienced and motivated individuals, which carry over three decades of successful Outsourcing and Consulting experience

We are a people centric Organization with a motivated talent pool which works cohesively and is geared up to deliver solutions across Americas, Canada, Europe-Middle East-Africa (EMEA) and Asia-Pacific through its unique delivery model

We are backed by an experienced management team and supported by Industry Leaders and global investors. All young leaders came with deep experience in different key areas of Operations, Process Excellence, Learning and Development and Technology .

Our core values

Passion

Passion can take you where you want to be.

Innovation

Necessity is the Mother’s invention, we just need to cultivate it on a daily basis.

Challenging Staff

Institute connects the firm with prominent leaders of the academic community for joint research on frontier issues.

Client First

Focus, Focus, Focus on the client, Take proactive measures.

Respect

Consideration of our client and colleague.

Integrity

We drive good culture to make this as part of the life.

A Global Culture guided by our Values

Our values are our core beliefs which is guiding and unifying our actions and behaviour

With out Global Teams and client communities scattered across UK, US, Canada ,India and other countries . We take pride in our global culture that helps us work towards our purpose and goals of bringing Innovation at place and enabling Transformation of our Clients, partners and for the society at large.

Our Solutions

“Our Solution is built on the synergy of PEOPLE, PROCESS, and TECHNOLOGY. Our skilled team collaborates seamlessly, following streamlined processes and leveraging advanced technology to deliver efficient and cost-effective solutions for your business needs. By integrating these essential elements, we drive success and growth, ensuring unparalleled efficiency and significant cost savings for your business.”

Why Choose Headway?

Why Choose Headway?

Extensive Experience:
Our journey spans over two decades, during which we have successfully catered to a vast clientele, building strong relationships based on trust and excellence.
Global Reach:
HBS offers a wide array of platforms and services, including contact centers, cloud accounting, bookkeeping, consulting, outsourcing, payroll, taxation, and business services, serving governments, entrepreneurs, firms, and individuals worldwide.
Customer-Centric Approach:
We pride ourselves on our unique differentiating model, which revolves around delivering business outcomes critical to the success of our clients.
Experienced Management:
We are supported by a seasoned management team and industry leaders, backed by global investors, ensuring stability and growth.
Dedicated Professionals:
Our team consists of skilled professionals from BPO, Management, IT, and Accounting, working tirelessly round the clock to support our valued customers.
Cutting-Edge Technology:
Embracing AI, BI Reporting, Analytics, Automation, and RPA, we deliver tech-enabled services to help organizations achieve efficiency and growth.
Hybrid Model:
Leveraging best practices and economies of scale, we maintain a hybrid model that caters to the global market, providing application and functional expertise both onshore and offshore.
Motivated Talent Pool:
Our people-centric organization is powered by a motivated talent pool, ready to deliver solutions across continents, including the Americas, Canada, Europe-Middle East-Africa (EMEA), and Asia-Pacific.

Extensive Experience: Our journey spans over two decades, during which we have successfully catered to a vast clientele, building strong relationships based on trust and excellence.

Customer-Centric Approach: We pride ourselves on our unique differentiating model, which revolves around delivering business outcomes critical to the success of our clients.

Experienced Management: We are supported by a seasoned management team and industry leaders, backed by global investors, ensuring stability and growth.

Motivated Talent Pool: Our people-centric organization is powered by a motivated talent pool, ready to deliver solutions across continents, including the Americas, Canada, Europe-Middle East-Africa (EMEA), and Asia-Pacific.

Dedicated Professionals: Our team consists of skilled professionals from BPO, Management, IT, and Accounting, working tirelessly round the clock to support our valued customers.

Cutting-Edge Technology: Embracing AI, BI Reporting, Analytics, Automation, and RPA, we deliver tech-enabled services to help organizations achieve efficiency and growth.

Hybrid Model: Leveraging best practices and economies of scale, we maintain a hybrid model that caters to the global market, providing application and functional expertise both onshore and offshore.

Global Reach: HBS offers a wide array of platforms and services, including contact centers, cloud accounting, bookkeeping, consulting, outsourcing, payroll, taxation, and business services, serving governments, entrepreneurs, firms, and individuals worldwide.

Our Team:

At Headway BPO Solutions/Headway BPO of America (HBS), we take immense pride in our exceptional team of talented professionals who drive our success and set us apart in the industry. Comprising a diverse group of experts from various backgrounds, our team brings together a wealth of experience, dedication, and passion for delivering top-notch outsourcing and business process support services.

Meet the incredible individuals who make up our team:

1. Industry Experts

Our team consists of seasoned industry experts who possess extensive knowledge and insights into various domains. With years of experience, they understand the intricacies and challenges of the outsourcing landscape, ensuring that our clients receive expert guidance and support.

2. Client-Centric Customer Service

Our customer service team is at the heart of our operations, committed to providing unparalleled support and personalized solutions to our clients. They go above and beyond to address inquiries, provide assistance, and ensure that every client receives a seamless and exceptional experience.

3. Multicultural and Multilingual Professionals

As a global company serving clients across continents, our team reflects the diversity of our clients and the regions they operate in. With proficiency in multiple languages, we foster effective communication and understanding across borders.

4. Creative Thinkers

Our team of creative minds, including designers and content specialists, brings creativity and innovation to the table. They craft engaging content, captivating designs, and immersive experiences that help our clients stand out in the digital landscape.

5. Project Management Experts

Our project managers are adept at orchestrating and coordinating complex projects. With strong organizational skills and attention to detail, they ensure that every project is executed flawlessly, meeting deadlines and exceeding expectations.

6. Technological Wizards

Behind our state-of-the-art technological solutions are our skilled technicians and IT professionals. They leverage cutting-edge technologies and tools to optimize processes, enhance efficiency, and deliver innovative solutions that drive our clients' growth.

7. Continuous Learners

We believe in fostering a culture of continuous learning and growth. Our team members are encouraged to stay updated with the latest industry trends, regulations, and technological advancements, enabling us to provide innovative solutions to our clients.

Together, we form a cohesive unit driven by a shared vision of delivering excellence and adding value to our clients’ businesses. Our collaborative spirit, dedication, and client-centric approach set us apart, making us the trusted outsourcing partner for businesses across various industries.

At Headway BPO Solutions/HBS, we believe that our success is a result of our remarkable team. With a commitment to excellence, professionalism, and a passion for what we do, we are ready to partner with you and take your business to new heights.

MEET THE CEO

Anupam is an accomplished professional with expertise acquired from distinguished roles at GE, Genpact, SCI, XL Group, and Quatrro. His proficiencies encompass F & A, Insurance, Reinsurance, and US Payroll domains. An adept in Transition, Project Management, Six Sigma, and Transformation, he excels in finance, operations, performance management, sales, and program management. Anupam’s credentials include Six Sigma Certification and training as a Project Management Professional, which, combined with his rich experience, reflect his leadership across the Financial Services Industry, shared service setup, BPO, and Captive Operations.

Mr. Anupam Dutta, Founder & Director

Board of Directors & Advisors

Bill William Causey

Advisory Member

A former General Manager of Appliance Motors and Controls at GE Industrial System, his expertise encompasses Quality Control, Manufacturing Engineering, and Project Management. With 2 years of international business experience in South Korea and India, spanning from 1995 to 2005, he has demonstrated his skills across Asia. Notably, he specializes in mergers, acquisitions, and joint ventures involving fractional horsepower electric motors.

Katia Rieger

international marketing & Transformational Leader

With 20 years of experience across notable organizations including Ripple Effect, Swiss Re, and GE as a Lean Six Sigma Master Black Belt, her expertise lies in Operations and Process Re-engineering. Presently serving as an Advisor Member at Headway, her wealth of experience contributes to the company’s growth and success.

Maxine Silva

Advisory Member

With an extensive career spanning three decades across organizations in the US, Canada, and Asia Pacific, she brings a wealth of experience to her role as an Advisor Member at Headway. Her distinguished background includes serving as an Executive Board Member and UN Representative for the National Council of Women in the USA, showcasing her commitment to impactful initiatives. Her insights and expertise contribute significantly to shaping Headway’s strategic endeavors.

Cindy Bertram

Advisory Member

As a seasoned specialist in communication, media, branding, and storytelling, I excel in crafting impactful marketing strategies. Leveraging insights into audience personas, I transform storytelling into ROI, enhancing brands through traditional and digital channels. My achievements include a TV show, book authorship, featured speaking engagements, and content contributions to respected outlets. With expertise in marketing strategy, branding, and more, I bring a diverse skill set to drive engagement, awareness, and sales.

S N Gupta

Advisory Member

With 3 decades of diverse experience encompassing roles at Risk Averse, DLF Limited, Central Bank of Oman, ADIA, and E & Y, he brings a wealth of expertise in Strategic Financial Planning, Ind-AS, IAS, IFRS, and GAAPs, as well as Auditing & Fraud Detection. Currently serving as an Advisor Member at Headway, his insights significantly contribute to the company’s strategic direction and growth.

Col Sant P Singh (Ret)

Director- Business Development (North America)

Experienced Realtor in Queens, New York, uniquely qualified with licenses as a NY State Licensed Real Estate Agent, Licensed General Contractor, and Licensed Mortgage Loan Officer. Trilingual interpreter with diverse clientele, providing comprehensive real estate guidance. Additionally, over 33 years of leadership and management experience as a Central Government official, certified interviewer, media professional, and marketing graduate. Dedicated to client service and excellence.

John P. Jones

Advisory Member

John is a distinguished CPA & NTPI Fellow with over two decades of expertise in Accounting, Taxes, and advisory services. His profound knowledge extends to tax resolution and financial planning, making him a valuable resource. Operating from Chicago, USA, he brings a wealth of experience to the table.

John Ariola

International Marketing Director

With 3 decades of diverse experience encompassing roles at Risk Averse, DLF Limited, Central Bank of Oman, ADIA, and E & Y, he brings a wealth of expertise in Strategic Financial Planning, Ind-AS, IAS, IFRS, and GAAPs, as well as Auditing & Fraud Detection. Currently serving as an Advisor Member at Headway, his insights significantly contribute to the company’s strategic direction and growth.

John P. Jones

Advisory Member

John is a distinguished CPA & NTPI Fellow with over two decades of expertise in Accounting, Taxes, and advisory services. His profound knowledge extends to tax resolution and financial planning, making him a valuable resource. Operating from Chicago, USA, he brings a wealth of experience to the table.

John Ariola

international marketing

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Col Sant P Singh (Ret)

Director- Business Development (North America)

Experienced Realtor in Queens, New York, uniquely qualified with licenses as a NY State Licensed Real Estate Agent, Licensed General Contractor, and Licensed Mortgage Loan Officer. Trilingual interpreter with diverse clientele, providing comprehensive real estate guidance. Additionally, over 33 years of leadership and management experience as a Central Government official, certified interviewer, media professional, and marketing graduate. Dedicated to client service and excellence.

Board of Directors & Advisors

Anupam Dutta

Founder & Director

26 Yrs of experience, Ex GE, Genpact, SCI, XL Group,Quatrro
Expertise: F & A, Insurance, Reinsurance, US Payroll, Transition, Project Management, Six Sigma, Transition, Transformation, Sales

Bill William Causey

Advisory Member

General Manager - Appliance Motors and Controls – GE Industrial System
Expertise: Quality Control, Manufacturing Engineering, Project Management

Katia Rieger

Advisory Member & Transformation Leader

20 yrs of experience, Ripple Effect, Swiss Re, GE Lean Six Sigma Master Black Belt; Expertise: Operations and Process Re-engineering

Katia Rieger

Advisory Member & Transformation Leader

20 yrs of experience, Ripple Effect, Swiss Re, GE Lean Six Sigma Master Black Belt; Expertise: Operations and Process Re-engineering

S N Gupta

Advisory Member

23 yrs of experience , Risk Averse, DLF Limited, Central Bank of Oman, ADIA,
E & Y, Expertise: Strategic Financial Planning, Ind-AS, IAS, IFRS and GAAPs., Auditing & Fraud Detection

Maxine Silva

Advisory Member

30 plus yrs of experience in various Org. In US, Canada & Asia Pacific ; was Executive Board Member and UN representative for National Council of women in USA

Cindy Bertram

Advisory Member & Transformation Leader

An accomplished dynamic, powerful business and visual storyteller with diverse expertise in communications, marketing,

John P. Jones

Advisory Member

John is a CPA & NTPI Fellow and having more than two decades of experiences in Accounting,

John Ariola

International Marketing Director

 

S P Singh

Director - Operation - North America

Management Team

Meena Sharma
Director - Business Strategy & Planning
Jonelyn Lee
Vice President - Business Development & Customer Support
Marivic Caquias
Associate Vice President - Business Development & Customer Support
Felix Anderson
Verticle Head -Revenue Cycle Management (India & North America)
Pagaduan Aida P
Verticle Leader - Medical Billing & Coding (North America)
Srinivasan J
Nakul Sarda
CPA - Accounting & Automation
Trina Dutta
Head - Digital Marketing
Maria T Regner